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Administrative Assistant – Mexico 

Administrative Assistant – Mexico 


Job Description

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Provide Administrative Support to the General Manager. The ideal candidate will be a team player with meticulous work standards, possess basic project management skills, be able to multitask and have exemplary interpersonal skills.

  • Manage correspondence with clients, suppliers, as well as local and federal authorities for Mexico, Central America and Cuba.
  • Coordinate with different department’s fact finding for customer complaints or compliments and ensure proper and timely responses with in Air Canada´s guidelines.
  • Coordinate the timely submission of Operating Permits, Itineraries, AOC, etc. with Aviation Authorities
  • Oversee the proper functioning of the office including coordinating with land-lord, Communication Company, cleaning services, etc.
  • Ensure local contracts are renewed or renegotiated on time and their filling on Air Canada systems.
  • Manage regular communications through mail-merge tools.
  • Prepare and send product and services newsletter updates to trade media.
  • Coordinate PR activities in conjunction with PR Agency.
  • Maintain log with Promo Ticket usage and that Air Canada´s guidelines are followed.
  • Keep track of local expenses and that they are reflected accordingly in local Budget (Including PA, CR and CU).
  • Prepare monthly sales reports obtaining data from internal and external sources (AIM, eSMASH, etc.).
  • Maintain Wavers and Favors log for top corporate customers and TMC´s that participate in local W&F program.
  • Coordinate communication with GSA´s offices in Panama, Costa Rica and Cuba.
  • Prepare and send Weekly Activity Reports
  • Maintain updated files.


  • High school diploma
  • Excellent Communication skills in English and Spanish
  • Organized
  • Team work
  • Excel, Word and Power Point expert level
  • Basic knowledge of Airline Reservations Systems or GDS
  • Excellent interpersonal skills
  • Customer Service Oriented
  • Analytical skills


Bilingual (English and Spanish)

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.